A Simple Process For A Better Shopping Experience
At LUVQINIAβ’, we want every customer to enjoy a smooth and reliable shopping experience.
If your order does not meet your expectations, our team is here to help with eligible returns, exchanges, and refund requests.
Return Eligibility
Most eligible items may be requested for return within 30 days after delivery.
To qualify, products should generally be:
β Unused and in original condition
β Returned with original packaging when available
β Complete with accessories or included parts
β Supported by valid order information
Items that show signs of use, damage after delivery, or missing components may not qualify.
How To Request A Return
Before sending any item back, please contact our support team:
Email:
server@luvqira.com
Please include:
After reviewing your request, our team will provide the correct return instructions.
Please do not send products back without prior approval, as unauthorized returns may not be accepted.
Damaged, Incorrect, or Missing Items
We recommend checking your package after delivery.
If your order arrives with:
Damage
Defects
Missing Items
Incorrect Products
Please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
Depending on the situation, we may provide a replacement, refund, or another suitable solution.
Items That May Not Be Eligible
Certain products may not qualify for standard returns due to product condition, hygiene, or other restrictions.
Examples may include:
If you are unsure about eligibility, please contact us before returning your order.
Exchanges
If you would like a different product, size, or style, our team can help guide you through the process.
In many cases, exchanges are handled through:
1
Returning the original eligible item
2
Completing the return review
3
Placing a new order for the preferred product
This helps ensure faster processing and better product availability.
Refund Information
Once an approved return is received and inspected, we will process the refund.
Approved refunds are generally:
Original Payment Method
Returned to the original payment method.
Processing Time
Processed within applicable handling times.
Payment Provider Schedule
Subject to your bank or payment provider processing schedule.
If you have not received your refund after the expected processing period, please contact:
server@luvqira.com
Shipping Costs
Original shipping fees may not be refundable unless required by applicable laws or confirmed by our customer support team.
If an issue is caused by an error on our side, such as receiving an incorrect or defective item, we will provide further guidance during the return process.
A Clear Return Experience
Our team will provide guidance throughout the process to help make your return experience simple and understandable.
Return Shipping Details
Return shipping arrangements may depend on the reason for the return.
After your request is approved, we will provide:
Please do not return products to an address found on packaging or elsewhere unless it has been confirmed by our support team.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.
In this case, you may request a return after receiving the product according to this policy.
Need To Change Your Order?
Contact our support team as early as possible so we can review your request.
Need Assistance?
Our customer care team is always available to help with return questions, refund requests, or order concerns.
LUVQINIAβ’
Operated by:
Yiwu Shengcai Lighting Co., Ltd.
Customer Support:
server@luvqira.com
Phone:
157 9498 7777
Address:
Room 202, 2nd Floor, No. 123, Kaiyuan North Street, Niansanli Subdistrict, Yiwu City, Jinhua City, Zhejiang Province
LUVQINIAβ’
Thoughtful designs.
Warm moments.
A smoother shopping experience.
We are committed to making returns and refunds clear, fair, and easy for every customer.